Help
Questions, answered.
Can't find what you need? Email admin@screamingkiwi.net or use the contact form.
Orders
How do I know my order went through?
You'll get a confirmation email as soon as you check out. If it hasn't arrived within an hour, check your spam folder, then email us.
Can I change or cancel my order?
Email us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it. See our returns & refunds policy for details.
What payment methods do you accept?
Checkout is handled securely by Shopify and accepts major credit and debit cards, plus the other options shown at checkout.
Shipping
Where do you ship?
We'll confirm where we ship when the shop opens. Full details are in our shipping policy.
How long will it take?
We'll publish shipping times when the shop opens. You'll get an email with tracking as soon as yours is on its way.
How much is shipping?
Shipping is calculated at checkout based on where your order is going.
Returns
Can I return something?
Yes. See our returns & refunds policy for the time window and how to start a return.
My item arrived damaged. What now?
Sorry about that! Email us a photo of the item and the packaging, along with your order number, and we'll make it right.
Gifts
Can I send an order straight to someone as a gift?
Yes. Enter their address as the shipping address at checkout. Prices aren't printed on the packing slip.